Try out a question-and-answer session as described in the film section “How to Ask Questions”:
Ask about the situation addressed – and not further, the best thing to do is to ask: “Please can you be more specific or tell that part in greater detail…” or “Tell me about another situation that you experienced in this way.”
Avoid W-questions. These are questions beginning with who, what, when, where, or why, such as: “Why did you do that? Where was that? Who was there?” If you ask questions like this, people feel dismissed and react quickly. Most of the time, you only get yes, no, or short answers. They don’t stimulate the narrative and cause arguments or cause people to defend their actions.